IT DESK ANALYST x2

Job details
  • Job Ref: DC0026
  • Job Type: Permanent
  • Location: London
  • Salary: £24,000 - £31,000 pa

Our client is seeking to compliment its existing IT team with the addition of TWO SUPPORT DESK ANALYSYTS

You will be a an IT service Desk analyst, with a positive apporach and a 'can do attitude. You will need to be flexible and adaptable as to the needs of the business, the chariman and stakholders able to react qucikly, as necessary to resolve IT related issues, in multiple locations including on occasion the Chairmans private jet. 

This is a unqique opportuntiy that will enable you to progress your career wihtin a dynamic, forward thinking and exciting group of businesses as it enters a new period or extensive growth and expansion in the UK and beyond.

Responsibilities

  • 1st-line hardware and software support for desktop computers, desk and mobile telephony, and other handheld devices across multiple sites

  • Installation of new hardware and software

  • Troubleshooting issues / answering queries to successful resolution

  • User management - accounts, permissions, distribution lists

Experience and qualifications

Essential

  • Minimum of 12 months' commercial experience in a similar role within a small- or medium-sized organisation

  • Previous experience of supporting users by telephone and ticketing system

  • Three A- or five AS- levels / City and Guilds diploma / NVQ level 3 / or equivalent

Beneficial

  • Minimum of 18 months' commercial experience

  • Previous experience supporting more than one company/division

  • Previous experience supporting a recruitment agency

  • HND / DipHE / NVQ level 4 / degree with honours / or equivalent

Skills and competency

Essential

  • Support of Microsoft Office 2010 or greater, Windows 7 or greater

  • Familiarity with the internals of a PC/laptop

  • Demonstrable ability to diagnose a variety of desktop and laptop issues,

    across general operating system, TCP/IP networking, hardware

    component failure/intermittent issues, etc

  • Ability to follow instructions or procedures, and check own work

  • Equally comfortable working with others and on own

Beneficial

  • Previous experience supporting Active Directory

  • Support of Microsoft Office 2016, Visio, Windows 10

  • Previous experience with Office 365

  • Previous support of Android and iPhone phones, Android and iPad

    tablets, and Macs

  • Previous experience of automated build and deployment tools

  • Knowledge of Windows Server 2008 and 2012

  • Ability to accurately estimate how long a task will take and communicate

    progress

PLEASE APPLY IMMEDIATELY, VISIT US AT ARMSTRONGKNIGHT ONLINE, OR CALL TO PROGRESS YOUR APPLICATION FOR THIS EXCEPTIONAL CAREER OPPORTUNITY.

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